OUR MISSION
To provide sustainable and quality health services focused on patient safety at national and international levels without compromising medical and ethical rules.
OUR VISION
To be a pioneering health institution in Turkey and internationally with our qualified staff and competent employees who value medical, ethical, and scientific values, and to successfully spread customer satisfaction-oriented health services to society.
OUR QUALITY POLICY
To protect the rights of patients and their relatives. To ensure patient and employee satisfaction. To provide health services at an international level with a competent staff. To be a pioneer in scientific research by using contemporary technology. To work without compromising scientific, conscientious, and ethical principles. To aim for continuous measurement and improvement with the participation of all employees. To provide quality health services that adopt, implement, and continuously improve the quality management system of Istanbul Cerrahi Hospital in medical service processes, and collaborate at national and international levels.
OUR GOAL
To develop and ensure the continuity of our hospital’s quality culture, To monitor the implementation of national and international quality standards in our hospital.
OUR QUALITY WORKS
We carry out all our processes within the framework of Health Quality Standards and ensure the coordination of necessary works. We review all processes in accordance with Health Quality Standards and regulations and ensure the establishment of the documentation structure. We follow up on works aimed at corporate goals and objectives. We manage our continuous improvement activities systematically by conducting self-assessments. We manage the reporting and tracking of all incidents that threaten patient and employee safety with the Security Reporting System. We manage activities aimed at measuring patient and employee satisfaction (such as survey applications, evaluation of survey results, improvement activities based on survey results, obtaining feedback from patients and employees, etc.). We manage processes related to quality performance indicators. We evaluate supplier services. We ensure the coordination of works related to boards, committees, and councils. We plan and organize emergency code drills. We manage internal quality audits in the hospital. We manage processes related to risk management in facility safety and building tour inspections. We follow up on corrective and preventive actions. We ensure the determination and follow-up of annual departmental quality and strategic goals. We carry out the Quality Performance and Improvement Process. We ensure the monthly control of open and closed patient files, analyzing the data. We carry out the follow-up of updated standards and integration into the existing system. We provide quality compliance and in-service training.
FOR QUALITY AND STANDARD SERVICE
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Human First Approach
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Continuous Improvement
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Teamwork
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Patient Focused Full Participation
