OUR MISSION

To provide sustainable and quality health care focused on patient safety in the national and international arena without compromising medical and ethical rules.

OUR VISION

To be a leading health institution in Turkey and internationally with our qualified staff and competent employees who attach importance to medical, ethical and scientific values, and to successfully spread the customer satisfaction-oriented health service to the society.

OUR QUALITY POLICY

• To protect the rights of patients and their relatives.
• To ensure patient and employee satisfaction.
• Health care at international level; to present with competent staff.
• To be a pioneer in scientific research by using modern technology.
• Working without compromising scientific, conscientious and ethical principles
• To aim for continuous measurement and improvement with the participation of all employees.
• To provide quality health services that adopt and implement the Istanbul Surgical Hospital quality management system in medical service processes, continuously improve its effectiveness, cooperate at national and international level.

OUR PURPOSE

• To develop and maintain the quality culture of our hospital,
• To follow up the national and international quality standards practices in our hospital.

OUR QUALITY WORK

• We carry out all our processes within the framework of Quality Standards in Health and ensure the coordination of necessary studies.
• We ensure that the documentation structure is created by reviewing all processes in accordance with Health Quality Standards and legislation.
• We follow the work towards corporate goals and objectives.
• We systematically manage our continuous improvement activities by making our self-assessment.
• We manage the notification and follow-up of all events that threaten patient and employee safety with the Safety Reporting System.
• We manage the studies aimed at measuring patient and employee satisfaction (such as survey applications, evaluation of survey results, improvement studies on survey results, patient and employee feedback…).
• We manage processes for quality performance indicators.
• We evaluate supplier services.
• We coordinate the work of the board, committee and council.
• We plan and organize emergency code drills.
• We manage in-hospital quality audits.
• We manage the processes for risk management and building tour inspections in facility security.
• We follow corrective and preventive actions.
• We ensure that annual department quality and strategic targets are determined and followed.
• We carry out the Quality Performance and Improvement Process.
• We provide monthly control of open and closed patient files and analyze the data.
• We carry out the work of following the updated standards and their integration into the existing system.
• We provide quality compliance and in-service trainings.

FOR QUALITY AND STANDARD SERVICE

• Human Understanding First
• Continuous Improvement
• Teamwork
• Patient Focused
• Full Participation